Change Management and Organizational Development

First Edition

Ratan Raina - Former Director General, Dev Bhoomi Group of Institutions, Dehradun

Additional resources:

Other Titles in:
Change Management | Organization Design and Development | Organizational Behaviour (General)

September 2018 | 516 pages | SAGE Publications Pvt. Ltd

Written specifically as a core textbook for management students, this book is an essential companion in today’s rapidly changing globalized business setting.

A must-have title for all business and management students, this textbook offers a comprehensive account of the theory, practice and research related to change management and organizational development. Drawing upon and integrating current theories and practices, the book provides a pragmatic insight into all aspects of organizational change and development. Focussing especially on issues related to India, the author evaluates the key concerns underlying the dynamics of change and implements a framework to maximize value-based development in any organization.

An engaging, jargon-free and practical text, Change Management and Organizational Development will also be an extremely useful resource for corporate managers, trainers and practitioners.

Key Features:

· Includes subjects affecting growth of an organization such as Mergers and Acquisitions, Quality Management, Performance Management and Organizational Health Survey.

· All complex topics and concepts have been supplemented with abundance of figures, tables, industry examples and flow charts to ensure clarity and better understanding.

· Covers recent literature and future trends in change management and organization development

Preface

Acknowledgement

PART I : OVERVIEW OF ORGANIZATIONAL CHANGE

Chapter 1: Organizational Change: An Overview

Introduction

Aim of Organizational Change

Importance of Managing Change

The Present Business Environment

Change Levers - Forces Pressurizing for Change

An Introduction to Type of Changes

Theories of Organizational Change

The Teleological Motor Theory

Organizational Agility: A key to the Organizational Growth

Summary

CHAPTER 2 Models of Change

Introduction

Kurt Lewin’s Three-step Model (1950–1952)

Six-Box Model of Marvin Weisbord

The McKinsey 7-S Model

Huse’s Model of Planned Organizational Change

Action Research Model

David Nadler and Michael Tushman Model

Porras and Silvers Model (1991)

The Burke-Litwin Causal Model

John Kotter’s Eight Step Theory

Organizational Intelligence Model (2004)

Managing Change with ADKAR Model

Integrated Model of Change

Comparison and Critical Analysis of Change Models

Summary

Chapter 3: Leading and Managing of Change

Introduction

An Integrated Approach to Organizational Change

Change Strategies

Factors Influencing in Selecting a Change Strategy

Response of Employees to Change

Process of Planned Change

Steps of Planned Change

Summary

CHAPTER 4 Resistance to Change

Introduction

What is Resistance to Change?

Why Employees Resist Change?

Reason for Resistance at Individual Level

Reason for Resistance at Organizational Level

Resistance due to Emotional Reasons

Value of Resistance

Ways of Managing Resistance to Change

Summary

PART II: OVERVIEW AND PROCESS OF ORGANIZATIONAL DEVELOPMENT

Chapter 5: Organizational Development

Introduction

Evolution of OD

OD in India

What Is OD?

Recent Trends in OD

Objectives of OD Programme

OD Activities

Values, Beliefs and Assumption of OD

Process of OD

Summary

CHAPTER 6 Organizational Diagnosis: A Management Tool for Change

Introduction

What is the Organizational Diagnosis?

Role and Responsibility at Various Levels during the Process of Organizational Diagnosis

Process and Stages of Organizational Diagnosis

Level of Organizational Diagnosis

Organizational Factors to be Covered During Diagnosis

Summary

Chapter 7: OD Intervention

Introduction

Meaning and Criteria of Effective Interventions

The Purpose of Reasons for Interventions

Type of Interventions

Type of LGIs

Differences Between LGIs and Traditional Change Models

Advantages and Usefulness of LGIs

Intervention Strategy of Downsizing

Summary

Chapter 8: Role of Change Leaders and Change Agents for Managing Change

Introduction

Role of Change Leader in Changing Business Environment

What Makes a Person Successful Change Leader

Competencies of Organizational Change Leader

Change Agent

Summary

PART III: HUMAN PROCESS INTERVENTION

CHAPTER 9 Team-building

Introduction

What is a Team?

Difference Between a Team and Group

Type of Teams

Tuckman’s Model: Five Stages of Team-building

Process to Promote Team-building

Employee Development Programmes and Their Implementation

12 Cs for Team Building Activities

Summary

Chapter 10: Performance Management: An Intervention Tool for Organizational Growth

Introduction

What Is Performance Management?

Objectives and Uses of PA System

A Process of Performance Management System

Methods of PA 203

Uses of PA System

Designing of a PA Format and its Components

Process of PA

Role of Reporting Officers and HR Department

Conducting Performance Appraisal Interview

Difference between Performance Management and PA

Summary

Chapter 11: Role of Communication in Managing Change

Introduction

Importance of Communication in Managing Organizational Change

Guiding Principles of Communication for Managing Change

Communication Strategy for Implementing Change

the Role of Leaders for Managing Change through Effective Communication Strategy

Summary

PART IV: HUMAN RESOURCE MANAGEMENT INTERVENTION

CHAPTER 12 Management of Power, Politics and Conflict During the Process of Change

Introduction

The Meaning of Power and its Sources

Sources of Power

Bases of Power

Relationship between Authority, Power and Influence

Organizational Politics and How People Grab it?

Change Leader’s Role in Managing Politics during the Process of Organizational Change

Conflict during Organizational Change and its Management

Type of Conflicts

Impact of Conflict

Effects of Conflict

Causes of Conflict

Conflict Management

Third Party Intervention

Summary

Chapter 13: Managing Stress During Organizational Change

Introduction

What is Stress?

Sources of Stress at Workplace

Characteristics of Present Business Environment and Stress

Symptoms of Stress

Causes of Stress during Organizational Change

Coping Strategies to Manage Stress during the Organizational Change

Summary

PART V: TECHNOSTRUCTURE INTERVENTION

CHAPTER 14 Organizational Structure and Change

Introduction

What is an Organizational Structure?

The Basic Elements and Characteristics of Organizational Structure

Reasons for Redesigning Organizational Structure

Types of Organizational Structure and their Advantages and Disadvantages

Boundaryless Organization

Learning Organizations

Summary

Chapter 15: Change Through Quality Management Techniques

Introduction

Historical Background and Evaluation of Quality Movement

Meaning of Quality

Contribution of Quality Management Concepts for Achieving Business Excellence

TQM and its History

The Philosophy of TQM

Basic Principles of TQM

Quality Awards and their Impact on the Growth of an Organization

Summary

PART VI: STRATEGIC INTERVENTION

Chapter 16: Organizational Growth Through Merger and Acquisition

Introduction

Global Trend of M&A

M&A in India

Purpose and Type of M&A

Acquition

Difference between Merger and Acquisition

Motives of M&A

M&A Strategy and Process

Reasons for Success and Failure of M&A

What is Due Diligence?

Summary

Chapter 17: Change Management and Organizational Culture

Introduction

What is Organizational Culture and the Factors Influencing it?

Work Culture and its Type

Advantages of Positive Organizational Work Culture

Ways of Developing an Appropriate Organizational Work Culture

Strategies for Managing Cultural Diversity during M&A

Summary

PART VII: RECENT TRENDS IN ORGANIZATIONAL DEVELOPMENT

Chapter 18: Organizational Health Survey

Introduction

What is Organizational Health?

Purpose of Survey Feedback

Aim of OHS

Designing of Questionnaire for the Survey

Importance of OHS for Growth of an Organization

Summary

Chapter 19: Knowledge Management

Introduction

Knowledge Management and its Objectives

Characteristics of Knowledge Management

Historical Background of Knowledge Management

The Need and Importance of Knowledge Management

Types of Knowledge

Process of Implementing Knowledge Management

Guiding Principles for Planning of Knowledge Management

Reasons for Success and Failure of Knowledge Management

Problems Related to Management of Knowledge

Summary

Chapter 20: Role of Organizational Development in Future Business Environment

Introduction

Likely Future Global Business Environment

Economic Interdependence for Mutual Growth

Energy: The Key Enabler to Economic Growth

Changing Business Environment and Future Direction in OD

Role of Intercultural Communication in Cross Cultural Diversity

Summary

PART VIII: CASE STUDIES

CHAPTER 21 Case Study Method of Teaching

Introduction

Part I: Case Study Methodology

What is Case Study?

Case study Discussion in Classroom

Part II: Case Studies

Case-1: Hindalco-Novelis Acquisition: Creating an Aluminium Global Giant

Case-2: Internal Change Agent: How Students are Making a Difference to Teaching and Learning at The University of Nottingham, UK

Case-3: GE’s Two Decade Transformation under the leadership of Jack Welch

Case-4: The Quest for Excellence: A Case Study of TQM Practice in Tata Steel

Part II: Recommended Case Studies for Class Discussion

Index

Supplements

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