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Change Management and Organizational Development
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Change Management and Organizational Development

  • Ratan Raina - Former Director General, Dev Bhoomi Group of Institutions, Dehradun
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September 2018 | 516 pages | SAGE Publications Pvt. Ltd
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Written specifically as a core textbook for management students, this book is an essential companion in today’s rapidly changing globalized business setting.

A must-have title for all business and management students, this textbook offers a comprehensive account of the theory, practice and research related to change management and organizational development. Drawing upon and integrating current theories and practices, the book provides a pragmatic insight into all aspects of organizational change and development. Focussing especially on issues related to India, the author evaluates the key concerns underlying the dynamics of change and implements a framework to maximize value-based development in any organization.

An engaging, jargon-free and practical text, Change Management and Organizational Development will also be an extremely useful resource for corporate managers, trainers and practitioners.

Key Features:

· Includes subjects affecting growth of an organization such as Mergers and Acquisitions, Quality Management, Performance Management and Organizational Health Survey.

· All complex topics and concepts have been supplemented with abundance of figures, tables, industry examples and flow charts to ensure clarity and better understanding.

· Covers recent literature and future trends in change management and organization development

 
Preface
 
Acknowledgement
 
PART I : OVERVIEW OF ORGANIZATIONAL CHANGE
 
Chapter 1: Organizational Change: An Overview
Introduction  
Aim of Organizational Change  
Importance of Managing Change  
The Present Business Environment  
Change Levers - Forces Pressurizing for Change  
An Introduction to Type of Changes  
Theories of Organizational Change  
The Teleological Motor Theory  
Organizational Agility: A key to the Organizational Growth  
Summary  
 
CHAPTER 2 Models of Change
Introduction  
Kurt Lewin’s Three-step Model (1950–1952)  
Six-Box Model of Marvin Weisbord  
The McKinsey 7-S Model  
Huse’s Model of Planned Organizational Change  
Action Research Model  
David Nadler and Michael Tushman Model  
Porras and Silvers Model (1991)  
The Burke-Litwin Causal Model  
John Kotter’s Eight Step Theory  
Organizational Intelligence Model (2004)  
Managing Change with ADKAR Model  
Integrated Model of Change  
Comparison and Critical Analysis of Change Models  
Summary  
 
Chapter 3: Leading and Managing of Change
Introduction  
An Integrated Approach to Organizational Change  
Change Strategies  
Factors Influencing in Selecting a Change Strategy  
Response of Employees to Change  
Process of Planned Change  
Steps of Planned Change  
Summary  
 
CHAPTER 4 Resistance to Change
Introduction  
What is Resistance to Change?  
Why Employees Resist Change?  
Reason for Resistance at Individual Level  
Reason for Resistance at Organizational Level  
Resistance due to Emotional Reasons  
Value of Resistance  
Ways of Managing Resistance to Change  
Summary  
 
PART II: OVERVIEW AND PROCESS OF ORGANIZATIONAL DEVELOPMENT
 
Chapter 5: Organizational Development
Introduction  
Evolution of OD  
OD in India  
What Is OD?  
Recent Trends in OD  
Objectives of OD Programme  
OD Activities  
Values, Beliefs and Assumption of OD  
Process of OD  
Summary  
 
CHAPTER 6 Organizational Diagnosis: A Management Tool for Change
Introduction  
What is the Organizational Diagnosis?  
Role and Responsibility at Various Levels during the Process of Organizational Diagnosis  
Process and Stages of Organizational Diagnosis  
Level of Organizational Diagnosis  
Organizational Factors to be Covered During Diagnosis  
Summary  
 
Chapter 7: OD Intervention
Introduction  
Meaning and Criteria of Effective Interventions  
The Purpose of Reasons for Interventions  
Type of Interventions  
Type of LGIs  
Differences Between LGIs and Traditional Change Models  
Advantages and Usefulness of LGIs  
Intervention Strategy of Downsizing  
Summary  
 
Chapter 8: Role of Change Leaders and Change Agents for Managing Change
Introduction  
Role of Change Leader in Changing Business Environment  
What Makes a Person Successful Change Leader  
Competencies of Organizational Change Leader  
Change Agent  
Summary  
PART III: HUMAN PROCESS INTERVENTION  
 
CHAPTER 9 Team-building
 
Introduction
What is a Team?  
Difference Between a Team and Group  
Type of Teams  
Tuckman’s Model: Five Stages of Team-building  
Process to Promote Team-building  
Employee Development Programmes and Their Implementation  
12 Cs for Team Building Activities  
Summary  
 
Chapter 10: Performance Management: An Intervention Tool for Organizational Growth
Introduction  
 
What Is Performance Management?
Objectives and Uses of PA System  
A Process of Performance Management System  
Methods of PA 203  
Uses of PA System  
Designing of a PA Format and its Components  
Process of PA  
Role of Reporting Officers and HR Department  
Conducting Performance Appraisal Interview  
Difference between Performance Management and PA  
Summary  
 
Chapter 11: Role of Communication in Managing Change
Introduction  
Importance of Communication in Managing Organizational Change  
Guiding Principles of Communication for Managing Change  
Communication Strategy for Implementing Change  
the Role of Leaders for Managing Change through Effective Communication Strategy  
Summary  
 
PART IV: HUMAN RESOURCE MANAGEMENT INTERVENTION
 
CHAPTER 12 Management of Power, Politics and Conflict During the Process of Change
Introduction  
 
The Meaning of Power and its Sources
Sources of Power  
Bases of Power  
Relationship between Authority, Power and Influence  
Organizational Politics and How People Grab it?  
Change Leader’s Role in Managing Politics during the Process of Organizational Change  
Conflict during Organizational Change and its Management  
Type of Conflicts  
Impact of Conflict  
Effects of Conflict  
Causes of Conflict  
Conflict Management  
Third Party Intervention  
Summary  
 
Chapter 13: Managing Stress During Organizational Change
Introduction  
What is Stress?  
Sources of Stress at Workplace  
Characteristics of Present Business Environment and Stress  
Symptoms of Stress  
Causes of Stress during Organizational Change  
Coping Strategies to Manage Stress during the Organizational Change  
Summary  
 
PART V: TECHNOSTRUCTURE INTERVENTION
 
CHAPTER 14 Organizational Structure and Change
Introduction  
What is an Organizational Structure?  
The Basic Elements and Characteristics of Organizational Structure  
Reasons for Redesigning Organizational Structure  
Types of Organizational Structure and their Advantages and Disadvantages  
Boundaryless Organization  
Learning Organizations  
Summary  
 
Chapter 15: Change Through Quality Management Techniques
Introduction  
Historical Background and Evaluation of Quality Movement  
Meaning of Quality  
Contribution of Quality Management Concepts for Achieving Business Excellence  
TQM and its History  
The Philosophy of TQM  
Basic Principles of TQM  
Quality Awards and their Impact on the Growth of an Organization  
Summary  
PART VI: STRATEGIC INTERVENTION  
 
Chapter 16: Organizational Growth Through Merger and Acquisition
Introduction  
Global Trend of M&A  
M&A in India  
Purpose and Type of M&A  
Acquition  
Difference between Merger and Acquisition  
Motives of M&A  
M&A Strategy and Process  
Reasons for Success and Failure of M&A  
What is Due Diligence?  
Summary  
 
Chapter 17: Change Management and Organizational Culture
Introduction  
What is Organizational Culture and the Factors Influencing it?  
Work Culture and its Type  
Advantages of Positive Organizational Work Culture  
Ways of Developing an Appropriate Organizational Work Culture  
Strategies for Managing Cultural Diversity during M&A  
Summary  
 
PART VII: RECENT TRENDS IN ORGANIZATIONAL DEVELOPMENT
 
Chapter 18: Organizational Health Survey
Introduction  
What is Organizational Health?  
Purpose of Survey Feedback  
Aim of OHS  
Designing of Questionnaire for the Survey  
Importance of OHS for Growth of an Organization  
Summary  
 
Chapter 19: Knowledge Management
Introduction  
Knowledge Management and its Objectives  
Characteristics of Knowledge Management  
Historical Background of Knowledge Management  
The Need and Importance of Knowledge Management  
Types of Knowledge  
Process of Implementing Knowledge Management  
Guiding Principles for Planning of Knowledge Management  
Reasons for Success and Failure of Knowledge Management  
Problems Related to Management of Knowledge  
Summary  
 
Chapter 20: Role of Organizational Development in Future Business Environment
Introduction  
Likely Future Global Business Environment  
Economic Interdependence for Mutual Growth  
Energy: The Key Enabler to Economic Growth  
Changing Business Environment and Future Direction in OD  
Role of Intercultural Communication in Cross Cultural Diversity  
Summary  
 
PART VIII: CASE STUDIES
 
CHAPTER 21 Case Study Method of Teaching
Introduction  
 
Part I: Case Study Methodology
Part I: Case Study Methodology  
What is Case Study?  
Case study Discussion in Classroom  
 
Part II: Case Studies
Case-1: Hindalco-Novelis Acquisition: Creating an Aluminium Global Giant  
Case-2: Internal Change Agent: How Students are Making a Difference to Teaching and Learning at The University of Nottingham, UK  
Case-3: GE’s Two Decade Transformation under the leadership of Jack Welch  
Case-4: The Quest for Excellence: A Case Study of TQM Practice in Tata Steel  
Part II: Recommended Case Studies for Class Discussion  
Index  

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