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Business and Professional Communication

Business and Professional Communication
KEYS for Workplace Excellence

Fifth Edition

Other Titles in:
Business Communication

November 2023 | 456 pages | SAGE Publications, Inc
Organized around the transition from student to professional life, Business and Professional Communication, Fifth Edition gives readers the tools they need to move from interview candidate to team member to leader. Coverage of new communication technology and social media, and an emphasis on building skills for business writing and presentations help students gain a deeper understanding of the role of communication in successfully handling situations like job interviewing, providing feedback to supervisors, and working in teams.

This title is accompanied by a complete teaching and learning package.
  • Learning Platform / Courseware
    SAGE Vantage
    is an intuitive learning platform that integrates quality SAGE textbook content with assignable multimedia activities and auto-graded assessments to drive student engagement and ensure accountability. Unparalleled in its ease of use and built for dynamic teaching and learning, Vantage offers customizable LMS integration and best-in-class support. It’s a learning platform you, and your students, will actually love. Select the Vantage tab on this page to learn more.
    • Assignable Video with Assessment
      Assignable video (available in SAGE Vantage) is tied to learning objectives and curated exclusively for this text to bring concepts to life. Watch a sample video now.

  • LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Select the Resources tab on this page to learn more.
Part I. Beginning Communication Principles
Chapter 1. Business and Professional Excellence in the Workplace
Chapter 2. Verbal and Nonverbal Communication
Chapter 3. Listening
Part II. Entering the Workplace
Chapter 4. Résumés, Interviews, and Negotiation
Chapter 5. Getting To Know Your Diverse Workplace
Part III. Developing In the Workplace
Chapter 6. Interpersonal Communication at Work
Chapter 7. Strengthening Teams and Conducting Meetings
Part IV. Excelling In the Workplace
Chapter 8. Technology in the Workplace
Chapter 9. Business and Professional Writing
Chapter 10. Leadership and Conflict Management
Part V. Presenting In the Workplace
Chapter 11. Informing and Persuading
Chapter 12. Speech Design
Chapter 13. Delivering a Speech with Professional Excellence
Part VI. Surviving In the Workplace
Chapter 14. Work–Life Balance
Epilogue: Communication Is Work
About the Authors


Instructor Resource Site
LMS cartridge included with this title for use in Blackboard, Canvas, Brightspace by Desire2Learn (D2L), and Moodle

The LMS cartridge makes it easy to import this title’s instructor resources into your learning management system (LMS). These resources include:
  • Test banks
  • Editable chapter-specific PowerPoint® slides
  • Sample course syllabi
  • Lecture notes
  • All tables and figures from the textbook
Don’t use an LMS platform?

You can still access the online resources for this title via the password-protected Instructor Resource Site.