You are here

Business and Professional Communication - International Student Edition
Share

Business and Professional Communication - International Student Edition
KEYS for Workplace Excellence

Fourth Edition

Other Titles in:
Business Communication

January 2019 | SAGE Publications, Inc

This fully updated fourth edition provides the reader with the knowledge and skills they need to move from interview candidate, to team member, to leader. Accessible coverage of new communication technology and social media prepares students to communicate effectively in real world settings. With an emphasis on building skills for business writing and professional presentations, this text empowers the reader to successfully handle important work-related activities, including job interviewing, working in a team, strategically utilizing visual aids, and providing feedback to supervisors.

New to the Fourth Edition:

  • New “Introduction for Students” introduces the KEYS process to students and explains the benefits of studying business and professional communication.

  • Updated chapter opening vignettes introduce the reader to each chapter with a contemporary example drawn from the real world, including a discussion about what makes the employee-rated top five companies to work for so popular, new strategies to update PR and marketing methods to help stories stand out, Oprah Winfrey’s 2018 Golden Globe speech that reverberated throughout the #metoo movement, Simon Sinek’s “How Great Leaders Inspire Action” TED talk, and the keys to Southwest Airlines’ success.

  • An updated photo program shows diverse groups of people in workplace settings and provides current visual examples to accompany updated vignettes and scholarship in the chapter narrative.

Give your students the SAGE edge!

SAGE edge offers a robust online environment featuring an impressive array of free tools and resources for review, study, and further exploration, keeping both instructors and students on the cutting edge of teaching and learning. Learn more at edge.sagepub.com/quintanilla4e

 
 
Preface
 
Acknowledgments
 
Introduction for Students
 
PART I. BEGINNING COMMUNICATION PRINCIPLES
 
CHAPTER 1. BUSINESS AND PROFESSIONAL EXCELLENCE IN THE WORKPLACE
Understanding the Importance of Human Communication in Business and Professional Contexts  
Communication: A Complex Process  
Communication Apprehension  
Communication Ethics  
KEYS for Excellence in the Workplace  
Executive Summary  
Explore  
Review  
Discussion Questions  
Terms to Remember  
 
CHAPTER 2. VERBAL AND NONVERBAL COMMUNICATION
Verbal Communication  
Nonverbal Communication  
Codes of Nonverbal Communication  
Forming Relationships With Verbal and Nonverbal Communication  
KEYS to Excellence in Verbal and Nonverbal Communication  
Executive Summary  
Explore  
Review  
Discussion Questions  
Terms to Remember  
 
CHAPTER 3. LISTENING
Hearing and Listening  
Barriers to Listening  
Listening Styles and Categories  
Improving Your Listening  
KEYS to Listening Excellence  
Executive Summary  
Explore  
Review  
Discussion Questions  
Terms to Remember  
 
PART II . ENTERING THE WORKPLACE
 
CHAPTER 4. RÉSUMÉS, INTERVIEWS, AND NEGOTIATION
The Job-Seeking Process  
Stage One: Exploring  
Stage Two: Researching  
Stage Three: Applying  
Stage Four: Interviewing  
Stage Five: Following Up  
Stage Six: Negotiating  
KEYS to Excellence in the Job-Seeking Process  
Executive Summary  
Explore  
Review  
Discussion Questions  
Terms to Remember  
 
CHAPTER 5. GETTING TO KNOW YOUR DIVERSE WORKPLACE
Learning Your Workplace Culture  
Assimilating College Students  
Diversity in Your Workplace: Some Important Concepts  
Examples of Diversity in Professional Contexts  
KEYS to Excellence in Getting to Know Your Diverse Workplace  
Executive Summary  
Explore  
Review  
Discussion Questions  
Terms to Remember  
 
PART III . DEVELOPING IN THE WORKPLACE
 
CHAPTER 6. INTERPERSONAL COMMUNICATION AT WORK
Exploring Relationship Types at Work  
The Line Between Professional and Personal  
Professional Etiquette  
KEYS to Excellence in Interpersonal Communication  
Executive Summary  
Explore  
Review  
Discussion Questions  
Terms to Remember  
 
CHAPTER 7. STRENGTHENING TEAMS AND CONDUCTING MEETINGS
How Do Groups Differ From Teams?  
Conducting Meetings  
Shared Leadership  
Problem Solving  
Cultivating Innovative Thinking  
Conflict in Team Meetings  
KEYS to Excellence in Team Communication  
Executive Summary  
Explore  
Review  
Discussion Questions  
Terms to Remember  
 
PART IV. EXCELLING IN THE WORKPLACE
 
CHAPTER 8. TECHNOLOGY IN THE WORKPLACE
Communication and Technology: Tools for Professionals  
Drawbacks of Technology  
Social Media and Technology: Key Challenges in the Communication Age  
Professional Etiquette With Technology  
KEYS to Excellence With Communication and Technology  
Executive Summary  
Explore  
Review  
Discussion Questions  
Terms to Remember  
 
CHAPTER 9. BUSINESS AND PROFESSIONAL WRITING
The Importance of Written Communication  
Striving for Written Communication Excellence  
Types of Written Communication  
KEYS to Excellence in Written Communication  
Executive Summary  
Explore  
Review  
Discussion Questions  
Terms to Remember  
 
CHAPTER 10. LEADERSHIP AND CONFLICT MANAGEMENT
What Is Leadership?  
Utilizing Power  
Improving Communication With Leadership Theories  
Hiring the Right Team  
Following Up and Following Through  
Communicating About Your Team  
Dealing With Difficult People  
Giving Feedback  
Putting It Together  
Managing Your Public Image  
KEYS to Excellence in Leadership  
Executive Summary  
Explore  
Review  
Discussion Questions  
Terms to Remember  
 
PART V. PRESENTING IN THE WORKPLACE
 
CHAPTER 11. INFORMING AND PERSUADING
The Importance of Presenting With Professional Excellence  
Identifying Presentation Opportunities and Purposes  
Speaking to Inform  
Speaking to Persuade  
KEYS to Excellence in Professional Presentations  
Executive Summary  
Explore  
Review  
Discussion Questions  
Terms to Remember  
 
CHAPTER 12. SPEECH DESIGN
Analyzing the Audience  
Analyzing the Context  
Researching  
Organizing Your Presentation  
Introductions  
Conclusions  
Language  
KEYS to Excellence in Speech Design  
Executive Summary  
Explore  
Review  
Discussion Questions  
Terms to Remember  
 
CHAPTER 13. DELIVERING A SPEECH WITH PROFESSIONAL EXCELLENCE
Delivering a Presentation With Professional Excellence  
PowerPoint and Other Supporting Aids  
Practice Makes Perfect  
Team Presentations  
KEYS to Excellence in Delivering a Speech  
Executive Summary  
Explore  
Review  
Discussion Questions  
Terms to Remember  
 
PART VI . SURVIVING IN THE WORKPLACE
 
CHAPTER 14. WORK–LIFE BALANCE
The Importance of Work–Life Balance  
Triggers to Imbalance  
Strategies for Balance  
KEYS to Excellence With Work–Life Balance  
Executive Summary  
Explore  
Review  
Discussion Questions  
Terms to Remember  
 
Epilogue: Communication Is Work
 
References
 
Glossary
 
Index
 
About the Authors

Preview this book

For instructors

This book is not available as an inspection copy. For more information contact your local sales representative.

Select a Purchasing Option


Paperback
ISBN: 9781544371771
£89.00