About the Authors
Chapter 1. The Novice to Expert Journey
Accomplished Means Competent
Highly Accomplished Expert
Chapter 2. Building Personal Confidence
2. Try Progressive Relaxation
4. Center Yourself Physically
5. Over Prepare. Over Prepare
6. Address the Stress of Conflict
7. Check Your Negative Predictions at the Door
9. Maintain Your Identity as a Facilitator
10. Monitor Your Need to Know
11. Take Care to Arrange the Room
12. Create a "Circle of Excellence"
Chapter 3. Intervention Principles
Principles Guide Decisions
Chapter 4. Deciding to Intervene
Establish Meeting Standards
Evaluate Working Agreements
Deciding to Intervene with an Ad Hoc Group
1. Is the Agenda Relevant?
Around the Room and Back Again
The Card Stack and Shuffle
3. Are Emotions Ratcheting Up?
4. Might the Group be Heading Toward Conflict?
Deciding When to Intervene
1. Is Intervening Important?
2. Am I the Best Person to Intervene?
3. Are My Observations Accurate?
4. Will It Be Quick or Take Time?
5. Can the Group Learn From It?
Chapter 5. Common Group Issues
Join a Whole Table That is Off Task
Refocus Serial Storytelling
When Workflow is Hampered
Address a Refusal to Follow Directions
Assist with Difficulty Transitioning
Address Uneven Finishes with Group Work
Positional Thinking--Power Struggles
From Positions to Interest
Chapter 6. Managing Common Challenges
Distruptive Group Members
Latecomers and Early Leavers
Chapter 7. Strategies for Advanced Facilitation
Existing State--Desired State
2. Demoralizing External Events
Acknowledge Each Position
Identify the Sources of Information
Reframe the Conflict as an Asset
Help Groups Utilize Styles
Step Between Opposing Members
Enlist the Group in Solving the Problem
6. Challenges to the Leader
Engage With More Intensity
Engage With Less Intensity
Alternate Microphone Advocacy