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Journal of Patient Experience

Journal of Patient Experience


eISSN: 23743743 | ISSN: 23743735 | Current volume: 10 | Current issue: 1 Frequency: Yearly

Journal of Patient Experience is an open access, peer-reviewed journal which focuses on presenting advances and applications that impact the patient experience. Please see the Aims and Scope for further information.

  • Indexed in PubMed Central (PMC), Scopus, Clarivate Analytics: Emerging Sources Citation Index (ESCI), ProQuest
  • Impact Factor (see Metrics tab)
  • Publication is subject to payment of an Article Processing Charge (APC)
  • Submit here


This journal is a member of the Committee on Publication Ethics (COPE).

Submission Information

Submit your manuscript at https://mc.manuscriptcentral.com/jpejournal.
Please see the Submission Guidelines page for more information on how to submit your article to the journal.

Open access article processing charge (APC) information

Publication in the journal is subject to payment of an article processing charge (APC). The APC enables the Journal to sustain the publication process and to continue forwarding the mission of enhancing patient experience. The APC enables JPX to continue offering free open access to all readers, rather than following a traditional subscription fee model that prohibits readership.

Research Articles: The APC is currently $1380 USD.

Patient Perspectives: There is no APC.

Industry Insights: The APC is currently $900

Research Briefs: The APC is currently $900.

Reviewers

The Journal of Patient Experience seeks dedicated volunteers to join our team of reviewers. As part of our double-blind peer review process, reviewers critically assess submitted manuscripts, providing constructive feedback to authors while ensuring the publication meets the highest standards of quality and rigor.

Reviewers are responsible for evaluating the relevance, originality, and clarity of articles, suggesting improvements, and recommending whether manuscripts should be accepted, revised, or rejected. This role is voluntary and provides an opportunity to contribute to advancing the field of patient experience. Click here to sign-up as a reviewer


Why Publish Open Access with JPX

  • Visibility and Impact: Anyone anywhere in the world can read, use, and cite your research
  • Rigorous Standards: Double-blind peer review policy
  • Flexibility: No page charges and authors can publish full data sets, figures, tables, etc.
  • Copyright: Authors retain copyright under a Creative Commons License

Useful Links





 

Transforming Health and Care Experiences with Research and Actionable-Insights

The Journal of Patient Experience is an open-access, peer-reviewed publication dedicated to transforming health and care experiences by publishing research and actionable-insights to guide practical improvements.

Who do we serve?

We are dedicated to advancing the understanding and enhancement of experiences within systems of health and care. We serve as a platform for a diverse range of voices, including (but not limited to) patients, caregivers, consumers, clinicians, and health and care professionals serving health and care. We are invested in promoting dynamic and inclusive contributions to the ongoing dialogue around patient experience.

Why read and publish with us?

  • Free access: all articles published online with free open access
  • Article types: Research Articles and Briefs, Patient Perspectives, and Industry Insights
  • Indexing: PubMed Central (PMC), Clarivate Analytics: Emerging Sources Citation Index (ESCI), ProQuest, Scopus
  • Impact factor: Designated by Clarivate Analytics
  • Peer review: Double-blind academic process to ensure quality

How do we define “patient experience”?

We recognize that health and care experiences are intricate and multifaceted, involving numerous significant factors and dynamics. Definitions vary across the field. As an initial guide, we reference The Agency for Healthcare Research and Quality (AHRQ).

AHRQ defines patient experience as encompassing the range of interactions patients have with the healthcare system, including interactions with health plans, doctors, nurses, and staff in various healthcare facilities. AHRQ emphasizes that patient experience is distinct from patient satisfaction and focuses more on whether specific elements of care are provided, such as clear communication by healthcare providers, prompt scheduling, and care coordination. (Retrieved from AHRQ, September 9, 2024)

What do we publish?

All submissions must align with our mission to transform health and care experiences. Our journal publishes four (4) types of articles:

  • Research Article submissions are typically characterized by a systematic investigation into specific aspects of patient experience, aiming to contribute new knowledge or validate existing theories.
  • Patient Perspectives amplify the voices of those who experience the health and care system firsthand, contributing to a deeper understanding of patient needs, challenges, and outcomes.
  • Industry Insights are authored by professionals, clinicians, researchers, and other experts working within the health and care industry.
  • Research Briefs present original research that may not be suitable for a full-length “Research Article” type.

Please note: We do not publish articles focused primarily on clinical outcomes. All submissions must align with the mission to transform health and care experiences.

Submitting authors: Please review full details for our submission guidelines.

Editor-in-Chief
Associate Editor, Strategy, Innovation, and Outcomes
Rachel Biblow Journal of Patient Experience, Philadelphia, PA, USA
Associate Editor, Value-Based Health Care and Clinical Transformation
David N. Bernstein, MD, PhD, MBA, MEI Harvard Orthopaedic Surgery / Mass General Brigham, USA
Managing Editor
Katherine Harville Journal of Patient Experience
Editor Emeritus
Adrienne Boissy, MD, MA Cleveland Clinic, USA
Editorial Leadership Board
Corey Adams Australian Institute of Health Innovation (AIHI)
Vincenzo Andretta University of Salerno, Italy
Geri Lynn Baumblatt, MA Articulations Consulting, Difference Collaborative & the Difference Collaborative Alliance, USA
Stephanie Bayer, J.D. Cleveland Clinic, USA
David N. Bernstein, MD, PhD, MBA, MEI Harvard Orthopaedic Surgery / Mass General Brigham, USA
Jennifer Carron BJC Healthcare, Washington University School of Medicine, Beryl Institute
Christy Dempsey, DNP, MBA, RN, CNOR, CENP, FAAN Press Ganey Associates, LLC, Missouri State University School of Nursing, USA
Christy Dempsey Christina Dempsey Enterprises (CEO)
Naveen Dhawan, MBA University of California, San Francisco, USA
Murat Emirzeglu, PT, MSc Karadeniz Technical University, Turkey
Sheba George, PhD Dept. of Preventive and Social Medicine, Charles R. Drew University of Medicine and Science, USA
Filippo Giliberti, MSc Villabella Residenza Multiservizi, Italy
Krista Hirschmann, PhD Academy of Communication in Healthcare, USA
Sue Kong, MSc, MBA National Health Service (NHS), United Kingdom
Kathy Leonhardt, MD, MPH, CPHQ, CPPS Joint Commission International, USA
Kathy Leonhardt Joint Commission, USA
Sylvie Leotin Equify Health, USA
Barbara Lewis, MBA Joan’s Family Bill of Rights, DocCom, Academy for Professionalism in Health Care, USA
Deirdre Mylod, PhD Press Ganey Associates, LLC, USA
Patrick Oben Curana Health
Taylor Sewell, MD, MBA Columbia University / New York-Presbyterian Hospital, USA
Maria Stubbe University of Otago, NZ
Alpa Vyas Stanford Health Care
Julia Ward, PhD, MSN, RN Jefferson College of Nursing Thomas Jefferson University, USA
Anthony Warmuth, FACHE, CPHQ, CPPS Cleveland Clinic, USA
Editorial Review Board
Lisa Allen, PhD Johns Hopkins Medicine, USA
Shirin Amouei Journal of Patient Experience
Alice Andrews, PhD Geisel School of Medicine at Dartmouth and Dell Medical School, University of Texas at Austin, USA
Ryan Baca Presbyterian Healthcare Services
I. Cori Baill, MD University of Central Florida College of Medicine, USA
Mirna Becevic, PhD, FAMIA University of Missouri, USA
Antoinette Bewley, Ed Doc, RN, RSCN Edge Hill University, UK
Giovanni Biglino, Beng, PhD Bristol Medical School, United Kingdom
Sofica Bistriceanu, MD, PhD EPCCS, Wonca, Romania
Sofica Bistriceanu APHC
Peter M. Black PMB Consulting
Luigi Bonavina, MD, PhD University of Milan Medical School, Italy
John Bridges The Ohio State University College of Medicine, USA
Jennifer Bright International Consortium for Health Outcomes Measurement (ICHOM)
Vesna Cado International University of Monaco
Rosemary Caron, PhD, MPH University of New Hampshire, USA
Valentina Cerrone San Giovanni di Dio e Ruggi D’Aragona University-Hospital
Ryan Chesterman, MPA North American Partners in Anesthesia, USA
Chung-Yi Chiu University of Illinois Urbana-Champaign, USA
Chungyi (Chung-Yi) Chiu, PhD, CRC, LPC University of Illinois-Urbana Champaign, USA
Julie Classen Mytonomy
Marnie Curbow Rhinomed Ltd
Frank Cutitta University of New England
Matt Cybulsky Ionia Healthcare Consulting
Ganisher Davlyatov, PhD, MD University of Oklahoma Health Sciences Center, USA
Theresa Dawson, EdD, MS, CCC-SLP, CBIST BrailLink Consulting and Training, USA
Sunil Dixit, MBA, ABD Mount Saint Mary's University, Los Angeles, California, USA
Adiele Dube, MSc University of Zululand, South Africa
Sharon Craig Economides Kaiser Permanente, USA
Arzu Erden Karadeniz Technical University, Faculty of Health Science, Turkey
Jason Ferrera Vital.io
Maryjan Fiala Kansas State University (Doctoral Student, Adult Learning and Leadership); University of Nebraska Medical Center (Research Assistant/Instructional Designer); Southeast Community College (Business Instructor) Matt Cybulsky Ionia Healthcare Consulting Nicol
Beatriz Arancibia Floody UC CHRISTUS, USA
Tina Foster, MD, MPH, MS Dartmouth-Hitchcock Medical Center, USA
Andrew S. Gallan, PhD Assistant Professor, Department of Marketing, College of Business, Florida Atlantic University, USA
Pankaj Garg, FRACP, PhD South Western Sydney Local Health District, NSW, Australia
Olalere Omoyosola Gbolahan University of Ibadan/University College Hospital, Ibadan, Nigeria
Arash Ghaffari-Rafi, MD MSc University of California, Davis School of Medicine, USA
Heather C. Guidone, BCPA Center for Endometriosis Care, USA
Senem Guney, PhD Press Ganey Assoc. - Thought Leadership, USA
Belen Herrero, PhD McGill University Health Centre, Canada
Kathleen Heskett Practicing Excellence
Gretchen Holmes, PhD Memorial Hospital at Gulfport, USA
Nur Atikah Mohamed Hussin, PhD, MSW Universiti Sains Malaysia, Malaysia
Leo C. Katz, MD, FACP, AGAF, FACG Jefferson Health, USA
Winston Kennedy, PT, DPT, MPH Oregon State University, University of Massachusetts Medical School, USA
Nazeer Khan, MSc, MS, PhD Shifa Tameer-e-Millat University, Islamabad, Pakistan
Kathleen Kieran, MD, MS, MME Seattle Children’s Hospital, USA
Ramesh KSV, MDS Vishnu Dental College, India
Mohan Kumar P, MDS Vishnu Dental College, India
Sigrid Ladores, PhD, RN, PNP, CNE, FAAN University of Alabama at Birmingham School of Nursing, USA
Sigrid Ladores University of Alabama at Birmingham School of Nursing, USA
Sylvie Leotin Equify Health, USA
Laurie Lovett Novak, PhD, MHSA Vanderbilt University Medical Center, USA
Courtney Lynn, PhD University of Colorado, USA
Alhad Mahajani  
Iris Manor Binyamini, PhD Faculty of Medicine, Technion, Israel
Ankit Mehta, MD, FHM, FACP HealthPartners, University of Minnesota (Department of Internal Medicine), USA
Melanie Meyer, PhD University of Massachusetts, Lowell, USA
Jeffrey Millstein, MD, FACP Penn Medicine, USA
Sarwar Hussain Mohammad KFMMC, Dhahran, KSA
David Mohr, PhD VA Boston Healthcare System, USA
Betty Mortensen, DSc, MS, BSN, FACHE, CENP, CXPX Northwest Community Healthcare, USA
Hazelin Hei Laam Ngan New York-Presbyterian Hospital
Surachat Ngorsuraches Auburn University Harrison College of Pharmacy
Surachat Ngorsuraches, PhD Harrison School of Pharmacy, Auburn University, USA
Roland Nnaemeka Okoro, B. Pharm, PharmD, MClinPharm, PhD candidate University of Maiduguri, Nigeria
Patrick Oben, MD MercyOne Des Moines, Iowa, USA
Daprim Samuel Ogaji, PhD African Centre of Excellence in Public Health and Toxicological Research, University of Port Harcourt, Nigeria
Gülhan Küçük Öztürk, PhD Nevsehir Haci Bektas Veli University, Turkey
Jerry Painter, MS, RD, LDN, CPXP Community Health Systems, USA
Silvia Palazzi Telos Management Consulting srl
Kirtan P. Patel, MD Candidate, MBA Renown Health, Reno, Nevada, USA
Velma L. Payne, PhD, MS, MBA Idaho State University, USA
Lindsey M. Philpot, PhD, MPH Mayo Clinic Department of Medicine, USA
Patrick Pianezza, MHA, CPXP Prime Healthcare, USA
Matthew Pickens, MBA Faro Health Advisors, USA
Jen Porter, BA, MBA Privia Health, USA
Noela Marie Prasad Victoria University / Independent Consultant
Denise Quigley, PhD RAND Corporation, USA
Jill M. Rabin, MD Northwell Health, USA
Muneera A. Rasheed University of Bergen, Norway
Robin N. Richardson Polaris Global Health Solutions
Patrick Ristau University of Lübeck, Institute for Social Medicine and Epidemiology, Nursing Research Unit
Adeline Rosenberg Centre for Pharmaceutical Medicine Research, King’s College London; Oxford PharmaGenesis
Armaun Rouhi University of Pennsylvania, USA
Maruf Hasan Rumi University of Dhaka, Bangladesh
B. Sunil S. De Silva, PhD, MN, RN The Open University of Sri Lanka, Sri Lanka
Kristy Schmidt Children’s Health & Boise State University
Dana Sherwin The Thinking Patient, LLC
Prabhjyot Kaur Singh Trinity Health
Ashley Singleton, MPH Emory University, USA
Phano Som, D.O., S.S.P. Philadelphia College of Osteopathic Medicine – Georgia
Jonathan D. Sonis, MD, MHCM Massachusetts General Hospital Department of Emergency Medicine, Harvard Medical School, USA
Rocco Spagnuolo Department of Experimental Medicine, Magna Graecia University, Catanzaro, Italy
Nicola Spezia Interdisciplinary Research Center "Health Science", Sant'Anna School of Advanced Studies, Pisa (Italy)
George Turner, PhD Independent Scholar, UK
Özgün Ünal, PhD Sakarya University, Business School, Health Management Department, Turkey
Julie E. Volkman, PhD Bryant University, USA
Jonathan Walker Patient Experience Life Support
Joseph S. Weiner, MD, PhD Zucker School of Medicine at Hofstra/Northwell, USA
Jason Wilson, MD, MA University of South Florida, Tampa General Hospital, USA
Judith Wolfe Cleveland Clinic, USA
Stanley Richard Yeargin Jr. Your Health
  • Clarivate Analytics: Emerging Sources Citation Index (ESCI)
  • ProQuest
  • PubMed Central (PMC)
  • Scopus
  • Manuscript submission guidelines can be accessed on Sage Journals.